FREQUENTLY ASKED QUESTIONS
Your Questions, Answered
Knowing what to expect makes the first step easier.
Whether you’re considering therapy for yourself or someone you care about, it’s natural to have questions. Below, you’ll find helpful information about our services, scheduling, fees, and what to expect when beginning care at HER Well-Being.
Services & Scheduling
What ages do you serve?
HER Well-Being provides therapy for:
- Teen Girls (Ages 12–18)
- Young Adult Women (Ages 19–29)
- Adult Women
- Mothers and Daughters
Do you offer virtual sessions?
Yes. HER Well-Being offers secure telehealth sessions for clients located in North Carolina, when clinically appropriate. In-person therapy is also available in Raleigh, North Carolina.
Do you offer in-person appointments?
Yes. HER Well-Being offers in-person psychotherapy appointments in Raleigh, North Carolina, as well as secure virtual sessions for clients located in North Carolina. Appointment availability varies, and the appropriate format is determined based on clinical needs and scheduling availability.
How long are sessions?
Session lengths vary by service and may include:
- Individual Initial Intake Assessment — 75 minutes
- Individual Psychotherapy — 60 minutes
- Mother–Daughter Therapy Initial Assessment — 90 minutes
- Mother–Daughter Therapy Ongoing Sessions — 75 minutes
- Group Therapy — Session length varies by program, when offered
Do you offer group therapy?
Select group therapy programs may be offered throughout the year based on client needs and availability. When offered, therapeutic groups are provided as clinical mental health services and held to the same professional and ethical standards as individual therapy. Availability and topics may vary.
How do I get started with therapy?
Getting started with therapy at HER Well-Being is designed to be straightforward.
You may schedule an initial intake appointment directly if you’re ready to begin, or choose an optional complimentary 15-minute consultation if you would prefer to connect first.
The initial intake is a comprehensive clinical assessment during which we discuss your concerns, relevant history, treatment needs, and goals. We also consider whether HER Well-Being is an appropriate fit for your care.
A consultation is not required before scheduling an intake.
FEES & POLICIES
What are your therapy fees?
HER Well-Being is a private-pay practice. Current therapy fees are:
- Initial Assessment (90 minutes) — $225
- Individual Therapy (60 minutes) — $185
- Mother-Daughter Therapy (75–90 minutes) — $225–$255
Payment is due at the time of service.
Group therapy fees vary based on the structure and length of the program and will be provided when groups are offered.
Do you accept insurance?
Can I use my HSA or FSA to pay for therapy?
Yes. HER Well-Being accepts HSA (Health Savings Account) and FSA (Flexible Spending Account) cards for payment. Because individual plans and eligible expenses vary, clients are encouraged to confirm eligibility with their HSA or FSA administrator. HER Well-Being cannot guarantee reimbursement or determine whether a particular expense qualifies under an individual plan.
What is your cancellation policy?
- 24-hour notice is required.
- Late cancellations incur a $50 fee.
- No-shows are charged the full session rate.
UNDERSTANDING THE SERVICES
How do I know if therapy is right for me?
Therapy may be helpful if you’re experiencing anxiety, emotional overwhelm, ADHD-related challenges, relationship concerns, life transitions, or simply recognize that something in your life needs greater support.
You do not have to be in crisis to benefit from therapy.
A consultation can help determine whether HER Well-Being is the right fit for your needs.
What can I expect during my first therapy session?
Your first appointment is an initial clinical assessment designed to help us understand you and the concerns bringing you to therapy.
During this session, we may discuss your current challenges, personal and mental health history, important relationships, life experiences, and goals for treatment.
You’ll also have an opportunity to ask questions and learn more about the therapeutic process.
Together, we’ll consider your needs, appropriate treatment recommendations, and next steps. If another service or provider would better meet your needs, referrals may be discussed.
Do you provide therapy for teens, and are parents involved?
Yes. HER Well-Being provides developmentally appropriate psychotherapy for adolescent girls experiencing emotional, psychological, behavioral, social, or relational challenges.
Parent or guardian involvement is an important consideration in adolescent therapy. The nature and extent of that involvement depend on the teen’s age, clinical needs, applicable laws, and the circumstances of treatment.
We work to support appropriate family involvement while respecting the adolescent’s privacy and the therapeutic relationship. Confidentiality and its limitations are discussed as part of the intake process.
Is therapy confidential?
Confidentiality is an essential part of the therapeutic relationship. Information shared in psychotherapy is protected by professional ethical standards and applicable privacy laws.
There are certain legal and clinical exceptions to confidentiality, including circumstances involving safety concerns, suspected abuse or neglect, or other disclosures required or permitted by law.
For adolescent clients, confidentiality and parent or guardian involvement are discussed in a developmentally appropriate manner, consistent with applicable legal requirements.
These policies are explained during the intake and informed-consent process.
What is the difference between Therapy, Coaching, and Wellness Services?
Therapy
Coaching
Wellness
Wellness services generally focus on supporting overall well-being through education, lifestyle practices, stress management, and preventive approaches. They are not necessarily clinical mental health treatment.
HER Well-Being Psychological Services, PLLC provides clinical psychotherapy. Coaching and personal growth services are offered separately through KLC Global, LLC. Each service has its own purpose, professional boundaries, and scope of practice.
